At NorthStar Industries Canada, we provide comprehensive technical support for all our products. Our dedicated support team is available via phone and email to assist with installation, troubleshooting, and maintenance questions. Visit our contact page for support.

Additionally, we offer online resources, including user manuals downloadable on all product pages for customer convenience.

To request a quote, please contact our sales team directly via email or phone. Be sure to provide details about the products you're interested in, quantities, and any specific requirements to ensure an accurate estimate. Find our contact details here.

Our pricing is competitive and varies based on the products and quantities purchased. Volume discounts may be available for larger orders. For the most accurate pricing information, please contact our sales team here or check the product listings on this website.

Contact us directly at or 1-877 385 5130. Our representatives are available from Monday to Friday, 9 AM to 5 PM (EST). Alternatively, use our contact form here.

Yes, all our products come with a manufacturer’s warranty. The warranty period varies by product, and details are included with your purchase documentation. For any warranty claims, please contact our support team for assistance.

You can reach our customer support team via email at info@northstarindustries.ca or by calling our toll-free number at 1-877-385-5130. Our representatives are available from Monday to Friday, 9 AM to 5 PM (EST). Alternatively, use our contact form here.

We currently ship to the United States, Canada, and Mexico. To enquire about shipping to a different destination, please contact us here. Our full shipping policy can be found here.

We offer several shipping options to accommodate our customers' needs, including standard, expedited, and international shipping. Shipping costs and estimated delivery times will be provided at checkout based on the weight of your order, your location, and your preferred shipping method.

Large orders or heavy items (over 272 kg) may require freight shipping. Freight shipping fees are subject to change after your oder is placed. Freight delivery times and costs will be quoted separately and confirmed with you before your order is fully processed.

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress online.

You will be provided with the tracking link and updates via email after purchase.

Delivery times vary depending on the product, your location, and the shipping method selected. Typically, orders are processed and shipped within 1-3 business days. Standard delivery typically arrives within 5-10 business days within Canada, and potentially longer for international orders.

All orders include tracked shipping, and you will be updated on the status of your order.

Our full shipping policy can be found here.

If you receive a damaged product, please contact our customer service team immediately. We will guide you through the process of returning the item and ensure that you receive a replacement or refund as per our return policy.

Yes, unused items may be returned within 60 days of purchase, with prior authorization from NorthStar Industries. Once a restock number is issued, products must be returned within 30 days at the customer’s expense.

Returns made outside this window may not be eligible for credit or refund.

Returned items must be in resalable condition. A 25% restocking fee applies to all approved returns ($200 minimum). Credit will be issued only to the billing party listed on the original invoice. Our full refund policy can be found here.

NorthStar Industries is committed to supporting our customers. Reasonable restock requests will not be denied without due consideration.

Please submits a return request to NorthStar Industries at info@northstarindustries.ca.  Our customer service team will review your request and respond accordingly. 

If approved, the customer must ship the items back to our warehouse at their own expense. Upon receipt, items are inspected for resalable condition. A credit will then be issued to the billing party on the original invoice.

NorthStar Industries is committed to supporting our customers! Reasonable restock requests will not be denied without due consideration.

Our full return policy can be found here.

Refunds are processed within 5-10 days of Northstar receiving the product. Funds may take up to 7 days to appear back on your credit card or original payment method.